Terms & policies

Website terms of service

1. Introduction

By visiting our website research.nightingalehealth.com (the “Site”) you agree to the following Terms and Conditions. Please note that you must not use the Site, if you object to any of the following Terms and Conditions. These Terms and Conditions, including any legal notices and disclaimers contained on the Site, constitute the entire agreement between “Nightingale Health Plc” and you in relation to your use of the Site, and supersede all prior agreements and understandings with respect to the same.

2. Cookies

This Site uses cookies. By using this Site and agreeing to these Terms and Conditions, you consent to our use of cookies as stated in our Cookie Policy.

3. Intellectual property rights

Unless otherwise stated, Nightingale Health Plc owns the intellectual property rights of the Site and all of its published content. All material on the Site is subject to copyright protection (including but not limited to: corporate symbols, brand names, product names, trademarks, text, images and audio-visual elements), with all intellectual property rights reserved. Reproduction, transfer, distribution or storage (whether partial or full) of the content in any form, without our prior written permission, is prohibited, except in accordance with the following:

  1. you may view, download and print pages from the Site for your own personal use (subject to the restrictions set out in the following section and elsewhere in these Terms and Conditions); 
  2. press releases and other documents indicated as being public can be used also for public communications, provided that you clearly state the source of the information. 

4. Restrictions to using our Site

You are expressly restricted from:

  1. selling, sublicensing and/or otherwise commercializing any material from the Site; 
  2. publicly performing and/or displaying any Site material not already indicated as being public;
  3. using the Site in any way that causes damage to it (such as impairing its availability or accessibility), or damages any person or business entity in any way which is unlawful, illegal, fraudulent or harmful;
  4. using the Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) a computer virus or other malicious computer software;
  5. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to the Site or its use; and
  6. using the Site to engage in any advertising or marketing. 

Use of any external websites through links on the Site are subject to their own separate terms and conditions. We have no control over the contents or properties of such websites, and assume no liability for any matters arising out of your use of them. Unless specifically stated to the contrary, we do not endorse any website we link to, nor the owners, operators, contents or other related properties.

Certain areas of the Site may have restricted access. We may further restrict your access to any areas of the Site, at any time, in its sole and absolute discretion.

Any user ID and passwords you may have for the Site are confidential and you are responsible for maintaining the confidentiality of such information. 

5. Your content on our Site

In these Terms and Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on the Site. With respect to Your Content, by displaying it you grant Nightingale Health Plc a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license, to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be unlawful, unfit for publication, or infringing on any third-party’s rights. We reserve the right to remove any of Your Content from the Site at any time, for any reason, and without prior notice.

6. Warranties

The Site is provided “as is,” and on an “as available” basis. Nightingale Health Plc makes no express or implied representations or warranties, of any kind related to the Site and its material.

Without prejudice Nightingale Health Plc does not warrant the following:

  1. the Site will be constantly available, or available at all;
  2. the information on the Site is complete, true, accurate or non-misleading although reasonable care has been taken to ensure that the Site's contents are obtained or compiled from sources we believe to be reliable;
  3. nothing on the Site constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any medical matter you should consult an appropriate healthcare professional.

7. Limitation of liability

In no event shall Nightingale Health Plc, or any of its directors or employees, be liable to you for anything arising out of, or in any way connected with, your use or the inability to use this Site. We share no liability for any inaccuracies, delays, failures contained on the Site, or for any direct, indirect, consequential or special liability arising out of your use of it.

8. Indemnification

You hereby indemnify Nightingale Health Plc for any damage Nightingale Health Plc may incur and any third party claims against Nightingale Health Plc, in relation to the material you submit.

9. Processing of your personal data

Nightingale Health Plc maintains a high level of protection of your privacy. We process your personal data in accordance with the applicable Finnish and European Union personal data legislation. We may need to collect personal data through the Site for the information services you need and for marketing, sales and business development purposes. You may at any time request us to correct, update or delete your personal data. We may transfer personal data only to our trusted partners and as required by the law or formalities of public authorities. More information about protecting personal data and information security can be found in our Privacy Policy.

10. Other provisions

If any provision of these Terms and Conditions is found to be unenforceable or invalid under law, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

We are permitted to revise these Terms and Conditions at any time as we see fit without prior notification.

We are permitted to assign, transfer, and subcontract our rights and/or obligations under these Terms and Conditions without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms and Conditions.

These Terms and Conditions, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Nightingale Health Plc and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

11. Governing Law & Jurisdiction

These Terms and Conditions will be governed by and construed in accordance with the laws of Finland, without regard to the principles governing conflicts of any jurisdiction.

Privacy Policy

This Privacy Policy describes how we collect and use the personal data of our customers, potential customers and other business contacts.

Controller and contact details

Nightingale Health Plc (the “Company”)
Business ID: 1750524-0
Address: Mannerheimintie 164a, 00300 Helsinki
Phone: +358 20 730 1810
Email: privacy@nightingalehealth.com

If you have any questions relating to the processing of your personal data or if you wish to exercise your rights, please contact us by email or the postal address indicated above.

The information we collect

We mainly process personal data obtained directly from you. We may collect your personal data whenever you contact us, use our resources or visit our website nightingalehealth.com (the “Site”). In addition, your personal data may be collected and updated from other sources, such as websites of associated companies, private and public registers, and other service providers (e.g. Suomen Asiakastieto Oy).

We mainly process the following types of information:

  • name, title, job description, company, postal address, email address, phone number; 
  • customer history (e.g. contacts, assignments, feedback, information related to invoicing); 
  • interests and profiling information to personalize our services;
  • information on the use of services, such as browsing and search history, cookies as stated in our Cookie Policy;
  • customer feedback and contacts;
  • direct marketing restrictions; and
  • any other information provided to us by our customers and business contacts or generated in the course of providing services.

Why we collect your data and legal basis for our processing

We process your personal data mainly for the following purposes based on your consent, our legitimate interest (e.g. customer relationship management, business development and marketing), a performance of a contract with you, or a legal obligation: 

  • to develop the Site;
  • to provide newsletters and services and other communications which we think will be of interest to you;
  • to fulfill our contractual (and other) obligations;
  • to fulfill our legal responsibilities;
  • to manage and develop our business relationships, products and services;
  • to help us to identify new customers;
  • for direct marketing and statistical purposes, customer profiling and market surveys to personalize or otherwise improve our services and communications for the benefit of our customers.

How we protect your personal data

Our internal organization is structured to meet the requirements of our Quality Management System certified according to EN ISO 13485 and the data protection legislation applicable to our operations. We have implemented appropriate technical and organizational measures to secure your personal data from loss, misuse, unauthorized access, disclosure, alteration and destruction.

Our personnel are trained on appropriate information security practices covering necessary security and safety matters, such as ensuring the confidentiality of personal data and preventing exposure of personal data to non-authorized persons. Only authorized employees of the Company (or other companies working on our behalf), who need your personal data to perform their job duties, have access to and the right to process your personal data in our system. Access to the system requires the use of a personal username and password for each user.

Whenever we process your personal data we honor and take account of your privacy rights under the applicable data protection legislation. As a part of our Quality Management System, we regularly check our security policies and procedures to ensure our systems and your personal data are secure and protected.

Disclosures of personal data

We do not disclose or sell data to third-parties, unless disclosure is required by the law, formalities of public authorities, or for some other justified purpose. However, we may share information with our external service providers who are obliged to process the data on our behalf and for the abovementioned purposes, mainly to maintain our IT, customer and marketing systems.

Transfers of personal data outside of the EU/EEA

We do not transfer your personal data outside of the EU/EEA area. However, some of our external service providers or servers used may be located (or store data) outside of the EU/EEA. In these cases, we will ensure that your personal data is subject to an adequate level of protection, as required by the applicable data protection legislation. 

How long we store your personal data

Your personal data will be stored for the purposes mentioned above as long as:

  • we have a meaningful business or other contact with you;
  • the data is necessary for the performance of a contract; or
  • as required by applicable laws and regulations. 

However, we may retain your personal data for a longer period to the extent required by our automated backup system or if deemed necessary for the establishment, exercise or defense of legal claims.

We regularly review the need for data storage and delete the data no longer necessary for the abovementioned purposes in a secure manner, taking into account the applicable legislation.

What are your rights and how to exercise them

You have the right, with the restrictions that follow from legislation, to:

  • access the personal data we process about you and request a copy of the data;
  • request that we make corrections to any incorrect or incomplete personal data about you in our records and in some cases, the erasure of your personal data;
  • request that we restrict the processing of your personal data only to storage, e.g. if you contest the correctness of the data or the lawfulness of the processing;
  • object to the processing of your personal data when the processing is based on our legitimate interest;
  • receive, under certain preconditions, your personal data that you have provided to us in a structured, commonly used, and machine-readable format, and the right to transmit the data to another controller; and
  • withdraw your consent, if we are processing your data based on your consent. 

To exercise your rights, requests must be made in writing to the email or the postal address indicated above. You may exercise your rights free of charge. However, we reserve the right to charge a reasonable fee in accordance with the applicable data protection legislation.

In addition, you always have the right to refuse the use of your personal data for opinion surveys, direct marketing and profiling in connection to such marketing. A refusal can be made at any time by using the email or postal address indicated above, or by unsubscribing from our mailing list by following the instructions included in our marketing emails.

If you consider that the processing of your personal data infringes the applicable data protection legislation, you have also the right to lodge a complaint with a supervisory authority.

Changes to our Privacy Policy

If we make any changes to our Privacy Policy, the updated Privacy Policy can be found on our website with an indication of the amendment date. Please review this Privacy Policy from time to time to stay updated on any changes. If the changes are significant, we may also inform you about this by other means, for example by sending an email.

Last updated in September 2018.

Cookie Policy

As is common practice with almost all professional websites, research.nightingalehealth.com (the “Site”) uses cookies and similar technologies (collectively referred as “Cookies”). Cookies are small files that are downloaded to your device in order to improve your experience whenever you visit us. Cookies may also be used in the mobile apps included in our services to improve the services we provide to you.

We store Cookies on your device if they are strictly necessary for the operation of this Site or the mobile app. With your consent, we may also use other types of Cookies to personalise content and advertisements and to analyse our traffic. We share information about your use of our Site with our social media, advertising and analytics partners, who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

How long are Cookies retained on your device?

Cookies can either be session Cookies (they last only until you close your browser) or persistent (they remain on your computer or device until you delete them). Session Cookies are usually used to remember relevant settings of your browsing session. Persistent Cookies may typically be used for targeted advertising and gaining insight on how you use our Site.

We use both session and persistent Cookies. Persistent Cookies are stored on your hard drive in between browser sessions until you delete them or they reach their expiry date as set forth in our Cookie declaration. You can at any time change or withdraw your consent.

You can find more information about Cookies used on this Site (Cookie declaration) and check your current state and change your consent here.

Third-party Cookies 

Third-party Cookies are Cookies set by someone other than us for purposes such as collecting information on user behaviour, demographics, or personalized marketing. When using our Site, you may encounter embedded content or you may be directed to other websites for such activities as making a payment. These websites and embedded content may use their own Cookies. We do not have control over the placement of Cookies by other websites, even if you are directed to them from our Site.

This Site uses Google Analytics, a third-party web analytics service. Occasionally we may also use the data collected by Google Analytics to produce browser-specifically targeted advertising provided by Google Ads.

Google’s Privacy Policy is available at: http://www.google.com/intl/en/policies/privacy/

In addition, we use Leadfeeder to further refine the data collected by Google Analytics.

Leadfeeder’s Privacy Policy is available at: https://www.leadfeeder.com/privacy/

When you subscribe to our newsletter, MailChimp (The Rocket Science Group, LLC), which we use to manage our newsletter subscriber lists and send emails to our subscribers, may collect information about your device and interaction with an email by using Cookies.

You can find Sentry’s Privacy Policy at: https://sentry.io/legal/privacy/2.2.1/

Learn more about how we process personal data in our Privacy Policy. If you are looking for further information, or have any questions about Cookies, please don’t hesitate to contact us via email.

Email: privacy(at)nightingalehealth.com