From order to results delivery

Placing an order is easy and straightforward: as it takes place via an online form, you can do it whenever is most suitable for you. And when your results are ready, you will receive them via our safe and secure two-factor authenticated delivery portal.

The process from ordering to receiving the results follows these steps:

1. Place an order

You can effortlessly place the order via our online order form.

2. Receive the order confirmation, invoice and shipping instructions

We will send you all of these within a few days after receiving the order. Please initiate the processing of your invoice without delay to avoid delays in results delivery.

3. Ship the samples

Please make sure you follow our shipping instructions closely. Our Logistics team will inform you when the samples have arrived, and you will also get an email from us on when you will receive your results.

4. Download the results

Login to our results delivery portal and get the data when you need it.

5. Use the data

Get familiar with the result reports. Our Quality report is a good place to start. You can also utilize our data analysis tools.

Useful information to know and have on hand before you order

Information you would need to fill in the online order

a.     Organization entering the contract with Nightingale 

b.     Organization ID (VAT number, tax code, or similar identifier; if your organization does not have one, please leave this blank) 

c.     The name, title, and contact information (email, mobile phone number) of the person who is placing the order and receiving the results. It is essential to provide a mobile phone number as the password to your results will be delivered via SMS to this number. 

d.    The name and email address of the person in charge of shipping the samples 

e.      The total number of samples 

f.      The chosen sample volume: 100 µL or 350 µL* 

g.     Sample type: serum, EDTA plasma, heparin plasma, or citrate plasma 

h.      Planned schedule for shipping the samples 

i.       Your decision regarding returning potential remaining sample material (RMS): whether you wish us to dispose or return RSM (surcharges apply when returning) 

j.      Purchase Order number, if required by your organization 

*) Both 100 µL and 350 µL sample volume options are analyzed according to the same analysis method and provide the same biomarker output. Due to the differences in the handled liquid volumes between 100 µL and 350 µL options, there are some intrinsic subtle differences in precision, which may be relevant for your study setting. Which sample volume option you should choose depends therefore on your needs and circumstances. As always when choosing any analysis method for your sample collection, use only one method and sample volume within a study. If you have ample sample material, choose the 350 µL option. Also, if it is important for the results to include analytes that have been analyzed with the CE-marked method, choose the 350 µL option. If your sample material is limited or you prioritize saving the sample material, then select the 100 µL option.  

Raise a purchase order number from your organization

If your organization requires a Purchase Order (PO) number, please provide it when placing an order, as this will be added to the invoice that your organization receives after your order has been confirmed.

Review Nightingale's Terms of Service

Nightingale's analysis service and web orders are governed by Nightingale's Terms of Service covering also material transfer-related matters. Please ensure that Nightingale's Terms of Service are acceptable for your organization. Please also note that any additional terms presented on the customer's documents related to the order are not accepted.

Ready to place an order?